Support

At SupplyCore, we simplify procurement for government and military customers. We know how important your work is and are here to help you use our catalog efficiently. Whether you need tactical gear, advanced technology solutions, or emergency equipment, our team is ready to assist.

If you can’t find the information you’re looking for or need personalized assistance, please reach out using the contact options below.

Over the years, our commitment to supporting the U.S. military and government agencies has remained steadfast. By choosing SupplyCore, you gain access to unmatched expertise, superior products, and unparalleled support.

Our Promise To You:

  • Arrow bullet point Reliability: Rapid procurement with a focus on efficiency.
  • Arrow bullet point Expertise: Decades of experience in logistics and supply chain management.
  • Arrow bullet point Support: A dedicated team committed to simplifying your procurement experience.

For all your mission-critical needs, SupplyCore is here to deliver.

Frequently Asked Questions

Using The Catalog

Can anyone request quotes for products from SupplyCore's Catalog?

Anyone can request a quote from our catalog, but please note that SupplyCore can only provide products to customers authorized to use the Defense Logistics Agency’s (DLA) Tailored Logistics Support (TLS) Program. If you’re unsure about your eligibility, don’t hesitate to contact us for assistance.

I can’t find the product I’m looking for in the catalog. Can you help me locate equipment that isn’t listed?

Yes! Our team is dedicated to finding solutions tailored to your mission’s requirements. If you can’t find what you’re looking for, contact us directly. We will work with you to locate and procure the equipment you need.

Will the catalog be updated with new products?

Yes, we regularly update the catalog to include the latest equipment, tactical gear, and technologies. Check back frequently to explore new offerings or subscribe to updates to stay informed.

How do I submit an inquiry through SupplyCore’s catalog?

Follow these steps to request a quote through our catalog:

  1. Ensure your unit is registered with the DLA (contact us if you need assistance with setup).
  2. Browse the catalog and select the products you’re interested in by clicking “Add to Inquiry.”
  3. Once ready, access your inquiry via “View My Inquiry” or the “Product Inquiry” option in the Catalog menu.
  4. Complete the Product Inquiry Form and submit it.
  5. Our team will review and respond promptly with your initial quote.
When I submit a Product Inquiry, will DLA have a record of my request?

No, submitting a Product Inquiry through our catalog notifies the SupplyCore team of your requirements so we can provide an initial quote. Once you receive your quote from us, we’ll guide you through completing the New Order Request Form and submitting it to DLA Troop Support to finalize your procurement easily and efficiently.

I’m a manufacturer of special operations equipment and/or tactical gear. How can I feature my products in your catalog?

Thank you for your interest! To feature your products, please fill out our supplier form here and a member of our Supplier Relations team will contact you shortly to discuss potential opportunities.

SOE and F&ESE TLS Program and Participation

What is the SOE TLS program?

The Special Operational Equipment Tailored Logistic Support (SOE TLS) program is a procurement solution by the Defense Logistics Agency that is designed to simplify and streamline the acquisition of operational equipment for government and military customers. It ensures access to quality products with efficient, reliable logistics.

What is the F&ESE TLS Program?

The Fire and Emergency Services Equipment Tailored Logistic Support (F&ESE TLS) program is similar to the SOE TLS program in that it is a pre-competed, IDIQ contract designed to streamline procurement for the warfighter and first responders. As a Prime Vendor on the contract, SupplyCore can ensure procurement of mission-critical equipment faster than traditional acquisition methods.

How do I get started with a TLS program?

To procure products through a TLS Program, your unit’s Finance Office Point of Contact (FOPOC) must create an account with the DLA. If you’re unsure whether your unit has previously used SupplyCore or a TLS Program, contact us. We are happy to assist in determining if you’re already registered. Once your unit is set up, you can browse the catalog, add products to your inquiry, and submit an inquiry form for quick assistance.

What are the benefits of ordering through a DLA TLS Program?

The SOE and F&ESE TLS Programs simplify the procurement process for military customers. Benefits include:

  • Ease of funding and streamlined acquisition processes
  • Brand- and model-specific ordering capabilities
  • Fast and reliable global delivery to meet urgent requirements
  • Comprehensive support to sustain mission-critical readiness

For more details on how we can assist with the TLS process, feel free to contact our team.

How long does it take to receive products after placing an order?

The TLS program is designed to prioritize fast and efficient delivery of mission-critical equipment. Award notices can be expected within 7-10 days.

Contact Us

If you need help, our dedicated team is here for you. Whether you’re looking to register your unit, inquire about a product, or need guidance regarding the TLS programs, we’ve got you covered.

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